As an energetic professional who uses both left-and right-brain thinking to formulate targeted communication plans that support internal organizational programs, my goal is to fan the flames of strong brands to spread like wildfire!
I’m a take charge leader with over 2 decades of experience providing leadership and communications expertise for various high-profile organizations. I take pride in leveraging my creativity to construct brand-aligned communications collateral and messaging that resonates with target audiences. I’m known for transparent and clear communications and marketing success strategies that influence the hearts and minds of my audience through:
☆ Clear, precise storytelling, reporting, and writing
☆ Proficient time management
☆ Reliable problem solving
☆ Brand Management, Content Creation & Customer Loyalty
► ► Highlight Reel ◄ ◄
☆ Led a strategic initiative to print toll-free numbers and a web address on product labeling; scaled YoY contact volume by over 400%.
☆ Uncovered and remediated significant deficiencies in operational procedures.
☆ Drove sustained improvements in revenue and customer satisfaction metrics.
☆ Authored the basic Consumer Affairs Manual; ensured team members were fully trained, supported, and optimally positioned to generate maximum value for Hostess Brands and its customers.
☆ Strengthened relationships with internal communications partners, executives, and organizations.
Industry strengths include: Public Relations & Speaking – Continuous Process Improvement – Project Management – Customer Service & Retention – Strategic Corporate Communications – Strategic Planning & Execution – Exceptional Storyteller & Communicator – Seasoned Author & Writer
“You can make anything by writing.”
C. S. Lewis